Shipping policy
The following terms and conditions apply to dispatch and delivery of any purchase made through our website.
1. PROCESSING AND DISPATCH
Confirmation will be sent to the email address entered at checkout. This is your receipt and should be kept as proof of purchase.
Once payment is received orders are processed and dispatched within 3 business days. We will contact you if there are any issues or delays.
2. STANDARD DELIVERY WITHIN AUSTRALIA
COST
Free standard shipping is available on orders over $50.
METHOD AND TIME
Once your item has been dispatched an email confirmation with an estimated delivery time and your package tracking number will be sent. Standard delivery will be between 2-7 business days after dispatch. Please note, all delivery estimates commence from the date of dispatch, not the date the order is placed.
3. EXPRESS SHIPPING
We offer express shipping at the time of checkout for $15. Subject to the operations of our delivery agents, orders sent by express shipping will arrive within 1 - 3 business days of dispatch, depending on the location within Australia.
4. TRACKING
We offer package tracking at time of checkout for $10. Tracking codes will be sent by email when the order has been dispatched. Standard delivery times apply to tracked orders.
5. INTERNATIONAL DELIVERY
(a) International orders will be processed and dispatched within 3 business days.
(b) International shipping rates are calculated at the time of checkout and payment.
(c) Orders shipped to a destination outside of Australia may be subject to import duties, taxes or other costs in the destination country. We are not responsible for any additional charges, including taxes, duties or custom fees or requirements for the package. The customer is responsible for any duty, taxes, fees, costs, expenses or custom fees or requirements associated with importing products purchased from us and which are shipped internationally.
(d) We have no control over international processes, custom or border control procedures. Delays in delivery may occur.
(e) We reserve the right to not ship to some countries. The customer will be advised before payment whether the package can be shipped to the desired country.
6. DELIVERY RESTRICTIONS
We do not deliver to commercial or business premises.
7. LOST PACKAGES
If the package is lost in transit, please contact Australia Post and quote the tracking number provided in the dispatch confirmation email. If the carrier cannot locate the item, we will lodge an enquiry to locate the item.
It is the customer’s responsibility to ensure accurate delivery address and contact details. Multiple delivery attempts, re-direction or returned packages may attract additional fees which may be billed by the carrier.
We have no control over third-party agents responsible for delivering packages and recommend that you obtain insurance to cover delivery. Where possible we will assist you in any claim against a third-party delivery agent.
8. INCOMPLETE ORDERS
In limited circumstances, if multiple items have been purchased from us, and one or more items are temporarily unavailable, we will dispatch the available items in the order.
In the event of an incomplete order, we will make contact to discuss the items that cannot be immediately delivered. In most cases we will source the ordered items and have them delivered separately at our own cost. If we are unable to source the items, we will refund any product we cannot deliver.
9. DAMAGED ITEMS
Our refund policy applies to items damaged during delivery. If your order arrives damaged or incomplete, please immediately take a photo and contact us.
10. GENERAL
Please note that:
Business day means Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Products may be delivered in separate shipments.
When placing your order, we consider these factors when calculating the Estimated Delivery Date:
→ Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
→ Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
→ Due to Energy blackouts, lockouts, slowdowns, strikes, etc, packages to and from our facility in Melbourne may be delayed. We appreciate your patience during this time.
We will not be responsible for wrong shipping address if you provide incorrect information.
11. CONTACT US
For questions about delivery or shipment of orders, visit our FAQ page or please contact us at: hello@riftw.com.au